The Comfy Puff Sleeve Cardigan

Shipping Rates & Methods

Hello! Encircled is proud to offer a variety of shipping methods to get your orders to your door on time, and safely.

Please note that due to reduced staff coverage due to the COVID-19 pandemic, there will be some delays on shipping orders. Our team is working as fast as possible to ship packages out safely from our studio in Toronto, Canada please allow up to 3-5 days for your order to ship.

The shipping methods are listed below. If you want to upgrade package speed, insurance or tracking, please select an alternate method at checkout.

Encircled can generally ship to most countries. Please note that not every country offers tracking and insurance as a ship option. If your country is coming up not available, please email us at contact@encircled.ca prior to ordering. 

SHIPPING OPTIONS TO THE UNITED STATES

 
*Applies to the contiguous US states. We apologize but we do not ship to US territories at this time. 

PRE-ORDERS

Please note that if you are placing an order for an item that is on pre-order, your package will ship as per the approximate pre-order ship date indicated on the product page regardless of which shipping service is chosen at checkout. 

AUSTRALIA

UNITED KINGDOM

OUTSIDE OF THESE COUNTRIES?

If you are outside of these countries, we may ship to your country. Please email us before ordering.

CANADA

Canadian customers, please click here to shop at www.encircled.ca. You must be on our Canadian website to be able to checkout. 

DUTIES

Any duties, if incurred, are the responsibility of the buyer. Encircled does not pay duties for customers, nor can we provide estimates on duties. In general, for US shipments, our products are typically exempt from duties as they are made in Canada, however there are exceptions that occur depending on the customs processing officer. For other countries, typically duties will be levied. Encircled does accurately mark the package with appropriate documentation to help expedite the customs process.

Customer Love

We love our customers. Seriously.

And we want the feeling to be mutual!

We want to make your experience with Encircled as memorable as your everyday adventures and epic journeys.

For frequently asked questions on returns, exchanges, and other questions, check our FAQ's or email us at contact@encircled.ca 

FOR UPDATES ON HOW WE'RE DEALING WITH COVID-19

EASY 30-DAY RETURNS

Yay! Your shipment has arrived. Try it on. Don't wash the items, or remove any care labels or tags. If you don't love it, contact us to request a return. 

Note: Effective October 2nd, 2021 we will be moving from 90-day returns to a 30-day return policy due to the increased speed and reliability of the mail stream. Any orders placed past October 2nd, 2021 will be subject to a 30-day return window. Thank you!

We offer a full refund on new, unworn merchandise provided that we are notified within 30 days of receipt of the product.
 

Items not eligible for return:

• Final sale items which are non-returnable/non-refundable/non-exchangeable
• Special promotion/flash sale items (see promotion for terms)
• Items that have been washed and/or worn or damaged intentionally
• Items with tags or labels removed 
• Items not in original condition (i.e. pet hair, make-up stains, food etc)

We do carefully inspect all items, so please practice good karma and be careful when trying on items. If the item(s) is not in its original condition you will be responsible for loss in value, and not eligible for a refund. The items will be shipped back to you at your cost, or donated upon request.

US Customers

To initiate a US return, please follow the instructions below:

1. Email us within 30 days of receipt of your package at contact@encircled.ca and let us know that you'd like to initiate a return. We'll need your order # or the email address used to place the order, plus details on what item(s) you're returning. We’ll respond within 48-hours on business days to your request.
   
   
2. Ship back the item with a pre-paid label. You'll have the option to purchase a printable pre-paid flat rate USPS return label from us for $10. The $10 will then be held back from the refund of your original order, or you can use a shipping provider of your choice. Please mail the package back within 7 days of receipt of instructions to be eligible for a full refund, otherwise it will be store credit.
   
   
3. Wrap the item securely in a package or re-use our original packaging to save on waste (yes!). Apply our pre-paid USPS label (or your own) and mail it back to us.
   
   
4. Receipt of your return. Our pre-paid labels from USPS have tracking and insurance, so you'll be able to track your return online at www.usps.com. Once it's received in our studio and inspected, we'll refund your item or order to your original payment method on file excluding any outbound ship fees which are non-refundable and, if applicable, your pre-paid return label fee.
   
   
5. As we're a small batch fashion company, cycling our inventory is crucial. Any returns sent beyond 7 days of receipt of the shipping label return email will be for store credit only. We regrettably cannot accept return requests outside of 30-days from your purchase date.

What if I don’t want to use the pre-paid label and instead use my own shipping provider?

You can ship back the package using the shipping provider of your choice, however, you will be responsible for all ship costs and duties, with no reimbursement of any kind from Encircled. Any duties or brokerage fees allocated will be withheld from the refund.

Returns are first sent to our warehouse in New York and they take around 1-2 weeks to arrive at our studio in Toronto, Canada. Once they arrive at Encircled, they’re processed within 7-10 business days. Generally, it takes 3-5 business days for the refund to appear on your statement.

We do not accept returns outside of our Return Policy. Any return requests outside of 30-days will not be honoured. 

However, in special extenuating circumstances when an exception to a return outside of the policy is made, an $20 restocking fee will be applicable per return.

Outside-US/Canada Return Instructions  

To initiate an international return, please follow the instructions below:

1. Email contact@encircled.ca with your order# found on your invoice for a return authorization.Indicate the item(s) which you would like to return. We’ll respond within 48-hours on business days to your request.
   
   
2. Include all items you wish to return (including belts, etc) in the package.Customers are responsible for insuring the shipment. Once we authorize the return, we require customers to postmark the shipment within 7 days. If we receive a return postmarked outside the 7 day time period, it will be store credit only. 
   
   
3. All returns must be shipped back via Canada Post or your country's National Postal Service. We do not accept shipments from UPS, FedEx, Purolator or DHL or any COD couriers. Any duties, if incurred, from incorrectly filled custom forms or from carriers will be deducted from your return refund. 
   
   
4. As we're a small batch fashion company, cycling our inventory is crucial. Any returns sent beyond 7 days of receipt of the return email will be store credit only. Any return requests outside of 30-days are not allowed.
   
   

Who pays the return shipping costs for outside-US/International returns?

Customers are responsible for covering the cost of shipping returns/exchanges back to us. We do offer a credit in the form of a gift card on a future order in the amount of the ship back cost (up to $20USD), which can be redeemed at any time within a year of issuance. Ship credits are a maximum of $100 for a one year period.

This credit is issued via a gift card online and cannot be transferred or redeemed for cash. Just leave a note during checkout that you'd like to apply the credit, or feel free to send us an email to request a ship credit prior to placing your next order.

What happens when my return is received?

Once we receive your return back, we'll refund it to your original payment method excluding ship fees, which are non-refundable. We will also deduct the cost (if applicable of the pre-paid return label).

Returns can only be done to the original purchaser’s payment method on file with us. Returns are processed within 7-10 business days of receipt at Encircled. Generally, it takes 3-5 business days to appear on your statement.

Exchanges

If you would like to exchange something for a different size, style or colour, please return the original item(s) for a full refund using our above return instructions and place a new order.

Sale Rack/Final Sale Items

Items on our Sale Rack and other final sale items cannot be returned or exchanged.

Special Promotions

If your original purchase was made during a promotion or with a promo code, and you wish to exchange it, provided the promotion is still active on our site and not expired, we can apply it to your exchange. If the promotion has expired, however, it cannot be applied.

If an item that you purchased is placed on sale within 7 days of your order date, we will price match in the form of store credit on an e-gift card. Please email our Customer Love team at contact@encircled.ca.

During special annual sales, we will price match for any items on sale if you ordered within 24 hours before the sale was posted. Please email contact@encircled.ca, and we can coordinate providing store credit in the form of an e-gift card.

Pre-Orders

If you’ve pre-order an item for Encircled, the pre-order item and your other items will ship together. Shipping is incredibly taxing on the environment, and it’s more convenient to receive in one package. 

Received the wrong colour or item

Oops. Someone might've been recovering from jet lag and shipped the wrong one.Let us know, and we’ll take care of the rest.

Multi-packs and Kits

If you purchased a multi-pack (2-pack or 3-pack) and would like to return or exchange a piece, the entire multi-pack needs to be returned. We do not issue returns or exchanges on individual pieces from multi-packs. If you purchased a kit and would like to exchange a design for a different size or colour, please reach out to Customer Love. If you purchased a kit and would like to return an item, the entire kit needs to be returned.

Quality Policy

We hold our designs to a high standard and we expect our customers to as well. Should you feel that your garment hasn’t performed well enough for you (outside of regular wear-and-tear, of course) please reach out to Customer Love to discuss your options.

Gift Exchanges

If you’re not happy with your gift or were gifted the wrong size, we’d be happy to return the item in new condition for store credit or make arrangements for the correct size or colour - this way you can get something you’ll really love. Contact us for help! Gift exchanges must be received in new and unused condition and can only be exchanged for other Encircled merchandise.

If you’re within the US, the ‘gifted’ (that’s you!) can request a pre-paid shipping label from us for USPS for $10 or you can ship it back to us at your cost using another provider. Then, we will cover the outbound shipping cost for any exchanges provided it meets our ship minimums. If it does not, however, you will be responsible for paying the outbound shipping.

If you’re outside of the US and Canada and you’ve been gifted an Encircled design, you’re responsible for paying the shipping charges to get the item back to us and any outbound shipping charges. Upon receipt of the exchange, we’ll issue a gift card for the ship charges for our store up to a maximum of $20. Score! We do not give refunds on gift purchases under any circumstances. Our gift exchange/return policy is good for within 30 days of receipt of the product by the purchaser.

We do not provide refunds for the cost to ship back the gifted item for either refunds or exchanges. We will, however, cover the outbound shipping cost for any exchanges provided it meets our ship minimums.

Gift Cards

Gift Wrapping

Gifting just got easier. Our wrapping service will get your gift beautifully boxed, with a hand written card and a festive fern sprig. Just click add to cart, add your personalized message at checkout and we’ll take care of the rest. Gift wrapping is non-refundable and fully recyclable.