Hello! Encircled offers several shipping methods to get your orders to your door on time, and safely.
Shipping options are listed below. If you want to upgrade package speed, insurance or tracking, please select an alternate method at checkout.
Encircled aims to ship your order within 2-5 business days of ordering. However, during busy periods this may take longer.
Encircled can generally ship to most countries. Please note that not every country offers tracking and insurance as a ship option. If your country is not available, please email us at firstname.lastname@example.org prior to ordering.
If you have unanswered questions, please see our FAQS below or email us at email@example.com
REGULAR SHIPPING OPTIONS
TO THE UNITED STATES:
|Slow||USPS Regular Mail (Headbands). No tracking or insurance.||7 - 10 business days approx.||
$5. No Insurance or tracking.
USPS First Class Mail Uninsured
|7 - 10 business days approx.||$10 flat rate. Includes Tracking but NO insurance.|
USPS Priority Mail Insured
|3 - 7 business days approx.||$15 for orders under $150, FREE shipping $150+. Includes Insurance and tracking.|
|Faster||USPS Priority Mail Express||2-3 business days guaranteed, order by 12pm EST||$40 flat rate. Includes Insurance and tracking.|
|Fastest||DHL Express Worldwide||1 business day. Guaranteed to arrive by midnight next day, order by 12PM EST on business days.||$60 flat rate. Includes Insurance and tracking.|
*Applies to the contiguous US states. We apologize but we do not ship to US territories at this time.
OUTSIDE OF THE UNITED STATES/CANADA:
PostNL International Packet Tracked)
~5-21 business days depending on location
(cannot guarantee delivery dates due to ongoing COVID-19 pandemic)
$40 flat rate. Includes Insurance and tracking.
OUTSIDE OF THESE COUNTRIES?
If you are outside of these countries, we may ship to your country. Please email us before ordering.
Canadian customers, please click here to shop at www.encircled.ca. You must be on our Canadian website to be able to checkout.
Any duties, if incurred, are the responsibility of the buyer. Encircled does not pay duties for customers, nor can we provide estimates on duties. In general, for US shipments, our products are typically exempt from duties as they are made in Canada, however there are exceptions that occur depending on the customs processing officer. For other countries, typically duties will be levied. Encircled does accurately mark the package with appropriate documentation to help expedite the customs process.
Please note that if your order contains an item that is on pre-order, your entire package will ship as per the approximate pre-order ship date indicated on the product page regardless of which shipping service is chosen at checkout. Please place your orders separately if you require non pre-order items to arrive ahead of the pre-order item.
Please note: Our order cutoffs are based on the carrier’s shipping deadlines, plus time required to fulfill your order from our studio. Encircled will ensure your order is shipped in enough time to meet the carrier’s shipping deadlines. However, we cannot be held responsible for postal delays. Where possible, please place your order in plenty of time ahead of our cutoff dates in order to ensure timely delivery.
RETURN AND EXCHANGE POLICY
We understand that sometimes things don’t quite work out. That’s why we offer a full refund or exchange on new, unworn merchandise provided that we are notified within 30 days of receipt of the product.
In order to initiate a return, please read the information below and email us at firstname.lastname@example.org.
What can I return?
We offer a full refund or exchange on new, unworn merchandise provided that we are notified within 30 days of receipt of the product. All items must be unwashed and unworn with the original hangtags attached. Please see below for which items are not eligible for return.
What items are not eligible for return?
The following items are not eligible for a return, refund or exchange:
Will my items be inspected?
Yes, all garments are subject to inspection. We carefully inspect all items, so please practice good karma and be careful when trying on items. If the item(s) is not in its original condition you will be responsible for loss in value, and not eligible for a refund. The items will be shipped back to you at your cost, or donated upon request.
How do I return an item?
Email us at email@example.com to let us know you'd like to make a return. Please include:
We’ll respond with full instructions within 48-72 hours on business days.
For customers in the US, you’ll have the option to purchase a prepaid printable flat rate USPS return label from us for $10.
For customers outside of the US/Canada, you’ll need to cover the cost of shipping returns/exchanges back to us, but we’ll provide a $20 store credit for the amount paid.
How do I exchange an item?
Email us at firstname.lastname@example.org to let us know you'd like to exchange an item.
We’ll respond with instructions within 48-72 hours on business days.
Due to the low levels of stock we hold, we require that exchanges are placed as a new order. When you contact us, we’ll send you a code for free shipping on your exchange and waive your return label fee, if you place your order within 7 days. (Please note, customers outside of the US/Canada will be provided with a $15 shipping credit).
How much does it cost to return?
For orders in the US, you'll have the option to purchase a prepaid printable flat rate USPS return label from us for $10. The $10 will be held back from the refund of your original order, or you can use the shipping provider of your choice. If you choose your own shipping provider, please note that we no longer offer a shipping credit for ship back postage.
For orders outside of the US/Canada, customers are responsible for covering the cost of shipping returns/exchanges back to us. We offer a store credit for the amount you will pay to ship the return back to us up to $20 USD. This credit can be applied against a future order within 1 year of the return date. Ship credits are a maximum of $100 for a one year period.
How much does it cost to exchange an item?
Exchanges in the US are free! When you contact us, we’ll send you a code for free shipping on your exchange and waive your return label fee, if you place your exchange order within 7 days.
For customers outside of the US, we’ll provide a shipping credit equal to $15 USD to use against your exchange, if you place your exchange order within 7 days.
What if I return an item at my own cost?
You can ship back the package using the shipping provider of your choice, however, you will be responsible for all ship costs and duties, with no reimbursement of any kind from Encircled. Any duties or brokerage fees allocated will be withheld from the refund.
Note: We no longer offer a store credit for ship back postage due to our new flat rate prepaid USPS labels. Any postage credit already on file will be valid until their expiry date.
How long do I have to ship my return back to you?
Please mail the package within 7 days of receipt of instructions to be eligible for a full refund. Any returns sent beyond 7 days will be processed as store credit only.
Can I track my return?
Our pre-paid labels from USPS have tracking and insurance, so you'll be able to track your return online at www.usps.com. Returns are first sent to our shipping provider’s facility in New York and then take around 1-2 weeks to arrive at our studio in Toronto, Canada.
When will I receive my refund?
We aim to process returns within 10 days of receipt at Encircled, however during busy periods this may take longer. Generally, it takes 3-5 business days for your refund to appear on your statement.
How will I receive my refund?
We'll refund your item or order to your original payment method, excluding any outbound ship fees (which are non-refundable), and the pre-paid return label fee (if applicable). Refunds can only be made to the original purchaser’s payment method on file with us.
It’s been more than 30 days. Can I still return my item?
As we're a small batch fashion company, cycling our inventory is crucial. We cannot accept returns outside of the 30-day window of receipt of your order.
We do not accept returns outside of our Return Policy, however, in special circumstances when an exception to a return outside of the policy is made, an $20 restocking fee will be applicable per return.
I purchased the oatmeal color of the hoodie and the jogger. I was excited that the package arrived cuz I looked at the reviews saying they were comfy. I was disappointed after opening the package because the color was off. I would say the comfiness didn't disappoint me, but I wish the color were lighter. I bought them when they were on sale, so I cannot return them. BTW, I love the compostable package. Just make sure you know what you want or get them when it's NOT on sale; that way, you could still return or exchange items. This is my first time buying clothes here, not the best experience I have had.
Needs washed a few time. Inside is fuzzy. Still remained soft and color the same. Very comfortable. I now have 2 complete jogger sets.
These are oh so comfortable and I really loved them the moment I put them on. I just took them off the drying rack from the first wash (cold, delicate), which is a lot of work for sweatpants really, and the material is already pilling between the legs. I'd expect that after quite a few washes and wears but not right away so that's pretty disappointing for what they cost.
Hi Anna, we hope you are well. We are so sorry to hear this! Someone on our Customer Love team has reached out to you.
These are very well designed: more fitted than regular sweatpants, but still very comfortable. The insides are really soft as well. They are still absolutely recognizable as sweatpants, so if you wouldn't wear regular sweatpants out of the house, you probably won't go out in these. But Encircled clothes last, so it's worth the price imo. If they could go in the dryer, I would have already bought more pairs. (I put the waffle joggers in the dryer and they shrunk 4-5" in the leg, so I won't be trying it with these.)
I bought the fair jogger and sweatshirt in the same color (blue). They fit beautifully, although I might size up on future in the fair jogger for extra comfort. Even my husband commented on how nice the set was. For reference, I am 5'4", 135 lb, and bought a size small.