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About Pre-Orders {Q & A}

Thanks for your interest in Encircled and our designs.

As we do small batch, local production in Toronto, Canada, we run a limited quantity of colours and sizes. We periodically offer our newsletter subscribers, a pre-order incentive.

 

Below are a few commonly asked questions and answers about pre-orders!

 

What happens when I pre-order one of your designs?

You will receive a confirmation email of your purchase. Your credit card will be charged the amount in full, and when the design is in-stock, it will be shipped to you and you will receive a shipping notification with tracking information.

Please note that the approximate ship date of your item will be on the product page. If there is a change on the shipping date, we will notify you via email.

What if I change my mind before receiving the product and want to cancel my order?

No problem. Just email us at contact@encircled.ca and reference your Order # (on your confirmation email).

We will promptly cancel and the refund will go back on the original credit card used for payment.

 

When will I receive my order?

We do our best to keep customers updated via email about their order status.  We also periodically post updates on our Facebook page (www.facebook.com/getencircled).

Once orders are ready to ship depending on your location it will take between 1-7 business days to arrive (within North America). International orders are longer. Check with your local carrier or email us!

 

What is the return period like for pre-orders?

For pre-orders, they follow the same 30-day return policy period as our other designs but the return period only starts on receipt of the product. 

 

What if I want to cancel my order after it has been shipped?

Unfortunately, in this case, you must wait to receive the shipment. Once you receive your order, email us at contact@encircled.ca and let us know you'd like to return an item. We'll need your order # or the email address used to place the order. We’ll respond with instructions within 48-72 hours on business days. Regular customer love policies will be applied and can be found here.

 

If I order items with pre-order items, what will ship with what, and when?

If you order an in-stock item with a preordered item, the items will be placed on hold to be shipped together. 

 

If you have any additional questions, please reach out via email (contact (at) encircled.ca).

 

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