Where is Encircled located?
Encircled is located in the Junction area of Toronto which is subway and car accessible.
Our address is: 201-300 Campbell Ave, Toronto ON M6P 3V6.
Can I buy Encircled at retail stores?
We do not currently sell our items in stores! We have all of our pieces available online, and you can also book a virtual fit appointment with our Customer love Team to answer all your questions about size, fit and style!
Do you have any upcoming events?
Our events page contains all of our upcoming events! You can also opt-in to be notified when we are travelling to your city.
Do you do private label or wholesale?
At this time, however, we are not pursuing any wholesale or private label customers. Alternatively, we do partner with select brands for pop-up events! If you’re interested, please email us at firstname.lastname@example.org
What happens when I make a pre-order? When will I receive the product?
You will receive a confirmation email of your purchase. Your credit card will be charged the amount in full and when the design is in-stock it will be shipped to you and you will receive a shipping notification with tracking information (if you have selected a shipment option with tracking).
We generally release pre-orders within 2 weeks of the order receipt date, so generally you will not be waiting longer than 30 days to receive your order. If this or any delivery date changes, we will update you via email.
We do our best to keep customers updated via email about their order status. We will periodically post updates on our Facebook page www.facebook.com/getencircled.
Once orders are ready to ship, depending on your location, it will take between 1-7 business days to arrive (within North America). International orders are longer. Check with your local carrier or get in touch with us at email@example.com.
Will my pre-order and regular items ship together?
If you order an in-stock item with a pre-ordered item, the items will be placed on hold to be shipped together once the pre-order is in stock. If you need them to be shipped separately, please reach out to firstname.lastname@example.org.
Who owns Encircled?
Encircled is a privately owned company. You can learn more about how Kristi Soomer started Encircled here.
How do I sign up for your newsletter?
Subscribe to our newsletter for access to sales and promotions and to ensure you’re the first to hear about new products launches! Sign up here.
How long do I have to wait for a reply from Customer Love?
Generally, our customer love team responds same day on business days to most inquiries. Over holidays and weekends, please allow for up to 72 hours for a response.
What are your policies on special discounts + promotions?
If your original purchase was made during a promotion or with a promo code, and you wish to exchange it, provided the promotion is still ACTIVE on our site and not expired, we can apply it to your exchange. However, if the promotion has expired, it will not be applied.
If an item that you purchased is placed on sale within 7 days of your order date, we will price match in the form of store credit on an e-gift card. Please email our Customer Love team at email@example.com.
An exception is flash deals (24-72 hour) big discounts on items. These are not eligible for price matching.
How can I redeem a gift card?
Use code supplied on the gift card at checkout page (right hand side).
What are the terms and conditions on a gift card?
All gift cards are final sale. They are non-refundable, non-redeemable for cash, and not for resale. They are non-negotiable instruments and cannot be replaced if lost or stolen. We reserve the right to cancel the said card at any time if obtained illegally or through fraudulent means.
Purchases made on the gift card are subject to the same terms and conditions as regular purchases in terms of exchanges and refunds. We do extend our return period to 30 days for purchases to be refunded or exchanged bought with the gift card due to the forward nature of buying gifts.
Refunds in full or for the difference in exchanges are returned to the original gift card, or if not possible, a new gift card.
Gift cards have no additional processing fees, and never expire. Gift cards are reloadable. Taxes are charged on purchase of goods with gift card, not on gift card purchase. Discounts/promo codes may not be applied to the purchase of gift cards. If used, we reserve the right to cancel the order.
What makes Encircled sustainable?
Encircled is sustainable at heart, meaning everything we do is through the lens of sustainability. As 100% of our collection is made in Toronto, our carbon footprint is significantly lower than most brands. We also knit and dye ~55%-60% of our fabrics locally. This ensures strict environmental practices are followed and lowers our carbon footprint. Encircled is also proudly 100% green-powered for our studio, and our website hosting. We use solely eco-friendly products in studio from reusable cutlery, cups and plates to bioplastics when doing events. We also have an in-house composting program whereby our food waste is turned into worm food. Lastly, our designs are made from naturally derived, non-plastic, non-petroleum based fabrics, the majority of which are produced through processes that use minimal water compared to conventional fabrics. Our fabrics are also all biodegradable, from renewable resources and certified to be free of harmful chemicals. Everything is mindfully selected to minimize our impact on the planet.
Where does Encircled make its clothing?
We’re proudly 100% sewn in Toronto, Canada, with all sewing studios less than 35km from our office! Read more about our amazing studios here.
What do I do when I’m done wearing my Encircled design?
If you’re ready to part with an Encircled piece, we encourage you to choose a more sustainable option than sending your clothes into landfill. One option is selling or trading your gently used Encircled pieces in our Facebook group, the Encircled Community. For more ways to responsibly part with your Encircled pieces visit our page on circular fashion here.
Fabric & Care
Where are your fabrics from?
Currently, we’re knitting and dying about 55-60% of our fabric in Toronto. As our business grows, we’re able to knit more fabric locally as the minimum order size is quite high for a small business. As we grow, the knitting industry grows. In 5 years, we hope to be knitting 85% of our fabric in North America. You can also read more about our core fabrics here.
How do I care for my Encircled design?
Wash as needed in cold water.
The less you wash your clothes, the longer they’ll last. Plus, less laundry = more time for fun things. Heat can break down fibres in clothing, especially natural ones. Washing by hand in cold water, or switching your washer to cold, saves energy, reduces micro-fibre shredding and helps keep your designs in your wardrobe where they belong.
Use a plant-based detergent.
Use a plant-based detergent that’s free from sulfates, chlorinated bleach, optical brighteners and fragrance to keep your pieces looking (and feeling) their best.
Pass on the dryer. Avoid ironing.
None of our designs are dryer-friendly. Save energy, and your clothes, by either hanging to dry or laying flat depending on the care label.
How can I leave a product review?
Two-weeks post-sale you'll receive an email prompting you to complete a review on our website. You can also see all reviews at the bottom of each product page. We post all reviews but there may be a slight delay in publishing by 72 hours.
I bought a product and I’d love to share feedback. How do I do so?
You'll receive an email from us automatically 14 days after your purchase with a link to leave a review on our website for your Encircled pieces. You can also leave a review at the bottom of each product page.
Can I become an affiliate?
We selectively work with Affiliates who are aligned with our values. If you've got an audience and like what we're about, we'd love to work with you to share our message, products, and brand. Please feel free to visit our affiliate program to learn more.
I’m an influencer and want to partner with you.
We do, indeed! We love hearing from new bloggers and influencers to work with.
You can reach out to firstname.lastname@example.org if you’re looking to collaborate.
I’d like to guest post on your blog.
We’re happy to consider guest posts especially from experts or influential writers. We evaluate on a case-by-case basis but would love to hear from you!
You can reach out to email@example.com with any content ideas or information about collaboration on The Journal.
If you have more questions, please email us at firstname.lastname@example.org