Terms & Conditions
This website is operated by Encircled Inc.. Throughout the site, the terms “we”, “us” and “our” refer to Encircled Inc. (referred to as "Encircled" in the following paragraphs). Encircled offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Privacy Policy
Encircled Inc. (“Encircled”) is committed to respecting the privacy of individuals and recognizes the rights of those with whom we do business, and our employees to appropriate protection, fair handling and access to the personal information you agree to disclose.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.encircled.ca or www.encircled.co (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you and send you shipping and order updates;
Screen our orders for potential risk or fraud; and
When in line with the explicit preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). We also from time to time, use this information to retarget you with relevant products and offers through the platforms listed below under “BEHAVIOURAL ADVERTISING”. You may opt out of this advertising by visiting the links below under “BEHAVIOURAL ADVERTISING”.
We use an application called Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Encircled respects individuals’ rights to access the personal information collected by the organization. Access will be provided according to established procedures. In addition to the care that Encircled takes directly, we also work with our third party service providers to limit use of personal information to what is authorized by our organization. Each third party partner has agreed to meet our standards of privacy, confidentiality and security.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by visiting:
FACEBOOK/INSTAGRAM -https://www.facebook.com/settings/?tab=adsGOOGLE -https://www.google.com/settings/ads/anonymousADROLL -https://app.adroll.com/optout/safari
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA STORAGE
Encircled will securely store personal information using hard copy and/or electronic means in such a way to prevent unauthorized collection, access, use, disclosure or disposal of the personal information.
Any banking or credit card information transmitted to us is encrypted, and not available to be used post-transaction except for refunds, and adjustments to your order similar to this. We are not consequently able to charge your credit card after purchase as the data is encrypted. Through the various systems in which your data is stored, Encircled aims to provide secure storage through using two-factor authentication (where applicable), secure and trackable login history.
DATA BREACH NOTIFICATION
Encircled will notify the Privacy Commissioner of any personal data breaches that are likely to present a significant risk to your data without undue delay, and within 72 hours, if feasible after becoming aware of the breach. If the breach is high risk, Encircled will communicate it to the affected data subjects without undue delay.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
DATA PRIVACY OFFICER
The appointed Data Privacy Officer/Privacy Officer at Encircled is Kristi Soomer, CEO.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at privacy@encircled.ca or by mail using the details provided below:
contact@encircled.ca
Accessibility
Encircled is committed to creating an enjoyable online experience for all visitors, including people with disabilities.
We aim to provide an accessible website that respects the independence of everyone. It is our goal to make sure everyone has equal opportunity and is treated fairly.
We are continuously improving our website so that it accommodates all individuals. Should you experience any difficulty, or if you have any concerns regarding the accessibility of our website, please e-mail us at contact@encircled.ca
Accessibility App
This statement describes the accessibility features of the Smart Accessibility App which is available on our site by clicking the icon at the bottom left of any page on your mobile or desktop device.
Accessibility widget is committed to making sites accessible for all, including people with disabilities. We are continuously improving the service we provide through our app to comply with increased accessibility standards, and guidelines, and to make the browsing experience better for everyone.
Conformance status
We firmly believe that the internet should be available and accessible to anyone and are committed to providing a website that is accessible to the broadest possible audience, regardless of ability.
To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level.
These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.
This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.
Technical information
Accessibility widget is an app supported in Shopify. The app relies on the following technologies:
HTML
CSS
JavaScript
PHP
MySQL
Accessibility widget features
The app provides the following features:
Font size
The app allows the user to adjust the font size of the website.
Screen Reader
The app allows the user to use a screen reader to navigate the website.
Contrast
The app allows the user to adjust the contrast of the website.
Highlight Links
The app allows the user to highlight links on the website.
Cursor
The app allows the user to use a bigger cursor to navigate the website.
Text align
The app allows the user to adjust the text align of the website.
Saturation
The app allows the user to adjust the saturation of the website.
Line Height
The app allows the user to adjust the line height of text the website.
Letter Spacing
The app allows the user to adjust the letter spacing of text the website.
Stop Animations
The app allows the user to stop animations on the website. This includes videos playing or css animations
Mute sounds
The app allows the user to mute/unmute sounds on the website.
Hide Images
The app allows the user to hide images on the website.
How to use the app
On your mobile or desktop device, look for the symbol at the bottom left of the screen to activate the accessibility app.
Notes & Feedback
We always try to update our services and operate in the best possible manner to benefit all of our clients and their site visitors. If you experience any issues with the Accessibility widget provided service, however, please email our developer contact@codeinspire.io. He responds within 3 business days.
We cannot control or correct problems with third-party sites, but please let us know if you encounter difficulty with any sites we link to so we can pass the information along to the site owners. You may also want to address your concerns directly to these third parties.