Boxing Week FAQ

BOXING WEEK SALE FAQs

 

WHAT’S INVOLVED

How does the Boxing Week sale work?

We will be running a Boxing Week promotion from Sunday, December 26th, 2021 at 12:01 AM EST to Sunday, January 2nd, 2022 at 9:00 AM EST. The more you spend the more you save.

 

Save $40 off orders $275+ (equivalent to 15% off)*

Save $90 off orders $450+ (equivalent to 20% off)*

Save $175 off orders $700+ (equivalent to 25% off)*


*Order value is calculated before taxes and shipping.

 

We will also be running a 24HR Boxing Week Flash Sale from Tuesday, December 28th, 2021 at 09:00 AM EST to Wednesday, December 29th, 2021 at 09:00 AM EST. Details of our Flash Sale will be revealed when it goes live. 

 

Tell me about your charity partner.

For all orders placed during our Boxing Week promotional period (between December 25th, 2021 and January 1st, 2022), we will plant a tree with TreeCanada. Plantings will be done across Canada and our goal is to plant 200 trees!

 

Can I get early access?

Yes! Our email subscribers will get early access to the offer on Saturday, December 25th, 2021.

 

Is anything excluded from your Boxing Week promotion?

Our Boxing Week promotion cannot be used on Gift Cards.

 

How do I stay up to date on your Boxing Week sale?

Subscribe to our email list and turn on Instagram notifications (@encircled_) to be the first to know about promotions and to get exclusive deals. 

 

RETURNS

What is your return/exchange policy for the Boxing Week Sale?

Orders are subject to our standard return and exchange policy. Flash Sale items are final sale. Final sale items are not eligible for return, refund or exchange. For more information visit our returns page

 

SHIPPING

How will my order be shipped? How much will it cost?

Items will be shipped per our regular shipping options. Please see our shipping page for more information.

 

When will my order be shipped? 

During the busy holiday period, we aim to ship all orders within 5 business days of the order being placed. Our studio is closed on weekends and statutory holidays, including December 27th (Christmas Day observed), December 28th (Boxing Day observed) and January 3rd (New Year's Day observed). 

 

Can I collect my order from your studio?

Yes, absolutely! Please email us at contact@encircled.ca to arrange a date to collect your order. You must wear a mask to pick up your order from the studio.

 

My order contains an item on pre-order. When will my order ship?

If your order contains an item on pre-order, your package will ship as per the approximate pre-order ship date indicated on the product page, regardless of which shipping option is selected. Please place your orders separately if you require non pre-order items to arrive ahead of the pre-order item.

 

DISCOUNT CODES

How do I get my discount?

For the Boxing Week promotion, you will be required to enter a discount code at checkout. The discount codes will be highlighted on our website for the duration of the promotion.

 

Our Boxing Week Flash Sale will be marked down to its discounted price. No code will be necessary for the Flash Sale. No additional promo codes can be applied to the flash deal.

I have a discount code. Can I use it in conjunction with your Boxing Week offer?

Promotional codes cannot be used in conjunction with our Boxing Week promotion or on top of Flash Sale items. We reserve the right to cancel any orders that have additional discount codes applied to our Boxing Week Sale.

 

I forgot to apply my Boxing Week Collection discount code?

Please reach out to our Customer Love team at contact@encircled.ca who will be able to assist. Unfortunately, we cannot retroactively apply discount codes that are not part of the Boxing Week Sale.

 

Can I place multiple orders and get my bigger discount refunded? 

The Boxing Week promotion is calculated on an order by order basis. Orders cannot be stacked so please place your order all together to get the best discount.

 

I have a gift-card or store-credit. Can I use it?

Absolutely! To use a gift-card or store-credits that have been issued as a gift card, simply enter the code on the checkout page on the right hand side.

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