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COVID at Encircled FAQs


Hello friends,

As we continue to navigate the impact of the coronavirus (COVID-19), I want to reassure you that the health and wellness of our community, customers, team members, and suppliers is our top priority.

The situation while stable is changing constantly, and we're doing our best to keep you informed while maintaining the safety and health of our team members. 

Updated: September 2023

With gratitude,


Kristi Founder/CEO Encircled


Is Encircled open for business?

Yes! We’re able to ship our existing product from our offsite warehouse in Ontario as all mail systems are operational. Generally, we ship on the same timeline as usual (48-72 hours from order to picking/packing/shipping). 

How many days a week are you shipping?

We ship 5 days a week. Our goal is to keep the warehouse team safe and be able to help you get your comfy clothing to your door as safely as possible. Delays are possible due to the influx of inventory incoming into our studio, and the time frame with which we let the inventory sit before its quality is checked, stocked and shipped.


How are you helping the community right now?

In March 2020, we donated to Doctor's without Borders. We're also offering our Organic Cotton Blend Face Masks for donation (by you) and we're donating them directly as well to help keep our community safe in Toronto. These non-medical grade cotton face masks be available for sale in 5-packs/3-packs, and donation in 5-packs/3-packs. 

Our first two batches of donations went to the Michael Garron Hospital #PPEDrive in Toronto. Our next batch was donated to the St. James Community Service providers network. 


How are you ensuring team member safety in your studio?

We currently have only essential team members working in our warehouse/studio, to a max. of 8 people per day. All have been provided with appropriate PPE, and we currently have an optional face masking policy in place at work. We also have multiple hand washing stations and sanitizing stations in the office. If team members are not feeling well, they are advised to not report to the office. We offer three paid flex/sick days for team members and make accommodations as needed to support their health. 

Can I come pick-up my order? Or Book an in-studio shopping appointment?

We no longer have pick-up orders due to the fact our warehouse has moved offsite. We can potentially arrange it but it is likely faster to ship it. 

Only virtual appointments are available right now, you can book a  virtual fit appointment here.

How can I contact someone at Encircled?

Click here to contact us. 

Will my return be processed?

Effective October 2, 2021, we've reverted back to 30-day returns. 

Are you launching new designs?

If you're curious about what we're working on  you can sign-up for a waitlist here to be notified when our new designs do go live!

Alternatively, follow us on  Instagram, where we love to engage with our customers on new product ideas! 

1 comment


Do you have an Ontario boutique?

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