icon

Holiday FAQ

HOLIDAY ORDER DEADLINES

In order to receive your order before Christmas (i.e. delivery on or before Friday, December 24th, 2021), please place your order no later than the cutoff dates below.


Please note: Our order cutoffs are based on the carrier’s shipping deadlines, plus time required to fulfill your order from our studio. Encircled will ensure your order is shipped in enough time to meet the carrier’s shipping deadlines. However, we cannot be held responsible for postal delays. Where possible, please place your order in plenty of time ahead of our cutoff dates in order to ensure timely delivery.

 

TO THE UNITED STATES:


Speed

Method

Ship Time

Cost

Order cutoff

Slow

USPS Regular Mail (Headbands)

7 - 10 business days approx.

$5. No Insurance or tracking.

Wednesday, December 15th, 2021 at 11:59PM EST

Regular

USPS First Class Mail Uninsured

7 - 10 business days approx.

$10 flat rate. Includes Tracking but NO insurance.

Wednesday, December 15th, 2021 at 11:59PM EST

Fast

USPS Priority Mail Insured

3 - 7 business days approx.

$15 for orders under $150, FREE shipping $150+. Includes Insurance and tracking.

Wednesday, December 15th, 2021 at 11:59PM EST

Faster

USPS Priority Mail Express

2-3 business days guaranteed, order by 12pm EST

$40 flat rate. Includes Insurance and tracking.

Wednesday, December 15th, 2021 at 12:00PM EST

Fastest

DHL Express Worldwide

1 business day. Guaranteed to arrive by midnight next day. Order by 12PM EST on business days.

$60 flat rate. Includes Insurance and tracking.

Wednesday, December 22nd, 2021 at 12:00PM EST

*Applies to the contiguous US states. We apologize but we do not ship to US territories at this time.



OUTSIDE OF THE UNITED STATES/CANADA:


Speed

Method

Ship Time

Cost

Order cutoff

Regular

PostNL International Packet Tracked)

~5-21 business days depending on location 


(cannot guarantee delivery dates due to ongoing COVID-19 pandemic)

$40 flat rate. Includes Insurance and tracking. 

Monday, November 22nd, 2021 at 11:59PM EST. 

 

For full shipping policy, click here  

HOLIDAY RETURNS

Holiday Gifting Made Easy - Extended Holiday Return Policy

 

Great news! We’ve extended our returns policy to make holiday gifting even easier!

  • Any purchases made between November 7th, 2021 and December 7th, 2021 will be covered by our extended return policy. You’ll have until January 7th, 2022 to notify us about the intent to return or exchange your order. 
  • Purchases made after December 7th will be covered by our standard 30 day returns policy.
 

We require that once a return or exchange is approved, all returns be postmarked by Friday, January 14th, 2022 to be eligible for a refund. Any returns postmarked after this date will be store credit only.

 

In order to initiate a return or exchange, please email us at contact@encircled.ca.

 

Please note, standard conditions for returns and exchanges still apply. All items must be in new, unworn, unwashed condition to be eligible for an exchange or refund. Final sale items are not eligible for return. Please see more information below.

EXCEPTION: BLACK FRIDAY WEEKEND SALE ITEMS

All items in the Black Friday Sale collection and daily deals are final sale.

To see our full Returns policy, click here.